Last year we did an interview with Nafisa, Director of Option Line, to give you more information about Option Line. Then in January we covered the top 5 benefits of choosing Extend Web Services, one of those benefits being that our websites come with the Option Line Live Chat. With the many options your centers have for reaching clients, we want to make sure you have all the information you need to make sure she reaches you when she needs you most.
Option Line has been part of Heartbeat International for over 20 years so that your clients can reach someone during the times and days you may not have someone available to speak with them. With Extend Web Services being part of Heartbeat International, we make Option Line available to our customers for their clients in several different ways.
1. All of our Extend Web Services client website templates come with the Option Line 24/7/365 hotline phone number added in your contact information. Your clients can call or text this phone number anytime.
2. Option Line’s Live Chat also comes with all Extend client websites. If you do not currently have it on your Extend site, be sure to contact us and we will be happy to add it for you. Your client can chat with someone live 24/7/365 directly from your website and the highly trained Option Line consultants will get them connected with your center.
3. For our customers who are concerned about a client needing to speak with a nurse, there is also Option Line Plus. Option Line Plus allows clients to have a one-time call with a nurse during the times you may not have a nurse available to speak with her. Be sure to read more about this amazing service for your clients.
4. Your Extend Web Services “Be Informed” pages and the Option Line website also both have the content your clients are searching for. All of this content has been created and reviewed by the Heartbeat International Medical and Legal team, so your clients have reliable sources to find the information they need.
Please be sure to let us know if we can answer any questions at all. At Extend we are here to serve you as you serve those who need your help most. Contact us and let us know how we can help.